Customer Support Representative

DexDigital is a product company engaged in the creation and promotion of content on Western markets. We are a full-cycle company - we cover the whole process from writing content and working with clients to development, administration and marketing.

We are looking for Customer Support Representative who attach importance to self-realization, self-development, result-orientation and learning, value a sense of significance in the team.

Your mission: to built up a relationship of trust with our English-speaking clients and provide them with superb customer service.

What we expect from you:

• spoken and written English level no lower than Upper-Intermediate;

• desire to build a career as Customer Support Representative;

• you know how to prioritize and effectively multitask;

• you know how to work under pressure and  make sensible decisions;

• you know how to get along with anyone and resolve conflicts with minimal losses;

• you can provide turnkey solutions and find the best way out in case of force majeure;

• emotional stability.

Will be a plus:

• work experience on customer support position.

Here are your tasks for the first six months:

• integrating yourself within the company;

• implement the plan of the quality of customer support 85%+;

• build technical expertise in our CRM.

What else you should know:

• education is an important part of the workflow and the culture of our company;

• we are result-oriented - each team member has KPIs and +30% bonus is applied upon their fulfilment;

• we provide an opportunity to realize your potential and implement your ideas;

• we have a corporate library and speakings clubs;

• the schedule is flexible - we mix 3 shifts (7:00 - 15:00; 15:00 - 23:00; 23:00 - 7:00), 2 night shifts per week are required;

• the company provides a reimburse for a taxi to morning and from night shift and pays for 12 days of sick leave per year;

• our office is located in 5 minutes walk from Palats Sporty or Ploscha Lva Tolstogo metro stations.

If you want to build a career in an ambitious company and become a manager in the future - send us your CV to our email or Telegram @MariaDexDigital and we will discuss the details :)