Team Leader Glovo

Job responsibilities:

• Leading and mentoring Partner Support Team, performing scheduled staff
• reviews, communicating, and adhering to new procedures, policies, and
• goals.
• Communicate with managers to determine training needs and create
• training sessions
• Monitoring queues and assisting with daily goals and conducting quality
• control to reduce errors to improve procedures.
• Establishing, recommending, and implementing policies to ensure the
• quality, timely, and efficient design of customer oriented services.
• Working effectively with other teams implementing strategies to increase
• profitability, productivity and overall client experience.
• Auditing partner accounts to ensure accuracy of information.
• Handling escalated issues from partners.

Personal skills

• Strong customer service and support focus with a desire to deliver a high quality service
• Self-motivated and highly professional with the ability to lead and take ownership and responsibility
• Ability to multitask, work under pressure, and to tight deadlines
• A desire to learn and improve skills and knowledge
• Fast learner, energetic and enthusiastic
• Adaptable and flexible to business demands
• Strong organizational and planning skills
• Positive 'can-do' attitude
• Team player

Functional Skills and Experiences

• Minimum of 6 months in leading support teams
• Excellent computer competence, including experience with databases and
• Microsoft Office and Google Drive
• English level B2 as training sessions may be conducted in this language
• Native in Ukrainian and Russian
• Extensive problem solving and debugging skills
• Ability to independently apply production upgrades and support the products and technologies
• Experience in providing services to agreed SLA's
• Experienced in Problem and Incident Management
• Excellent interpersonal and communication skills
• Flexible in working outside of core business hours at short-notice

We offer:

• Interesting tasks in an international company in a friendly young team
• Official employment in accordance with all requirements of the Labor Code
• 24 calendar days of paid vacation, paid sick leave
• Schedule from 9 am to 6 pm (Mon-Fri)