Recovery/Retention Manager (Customer Care department)

Brainstack_ is a team of intelligent, fun-loving people working on their own products that truly have value. Some of our products have already made their name In US, Europe, Central and South America, and we keep catching up with new products conquering new territories. We think that creating great products requires absolute teamwork, no matter which position you occupy: every task, every pixel, every code line makes a difference.

We’re looking for Recovery/Retention Manager.

About your team:
As a young team of 40+ professionals, supporting one of the TOP products in the field, we can offer you the «perks package» on a daily basis.
We appreciate sharing points of view and fresh ideas across our department.
By active participation in monthly demos with Dev-team, we keep-up with every innovation in the product and to get involved in its development.
Being a part of our team, you’ll have regular 1?2?1 meetings with your Manager, with support and guidance to set and then meet your personal career objectives.
You’ll be a part of an open, friendly and fun environment with lots of regular social events, movie nights, shisha outside the office, breakfasts, fruit as well as workshops and external trainings to make sure you get the most from our co-operation.

Requirements:

• Fluent English (both oral and written)
• Strong communication and negotiation skills
• Familiarity with tools like Zendesk, Zopim, etc
• Time-management skills
• Acquaintance with IT sphere
• Stress resistance, ability to work in a high-loaded atmosphere
• Be ready to work 2/2 (2 working days/2 days off):

1. Day — 08:00 — 20:00
2. Night — 20:00 — 8:00 

Responsibilities: 

• Provide customer support via phone, chat and email
• Troubleshoot and solve customer’s issues
• Present complex technical information to non-technical audiences
• Retain and improve customer loyalty
• Gather feedback and suggest improvements

Other features:

• variety of social and professional activities;
• friendly and warm culture;
• PE employment;
• 24 calendar days of vacation paid per year;
• medical insurance;
• documented sick days paid;
• 3 non-documented sick days paid;
• breakfasts/fruit/yummies in the kitchen