Renewal manager (Customer Support отдел)

Brainstack_ is a team of intelligent, fun-loving people working on their own products that truly have value. Some of our products have already made their name In US, Europe, Central and South America, and we keep catching up with new products conquering new territories. We think that creating great products requires absolute teamwork, no matter which position you occupy: every task, every pixel, every code line makes a difference.

We're looking for Retention manager

Requirements:

• Fluent English (both oral and written)
• Strong communication skills
• Experience in communicating with native speakers
• Time-management skills
• Acquaintance with IT sphere
• Stress resistance, ability to work in a high-loaded atmosphere
• Be ready to work 2/2 (2 working days/2 days off):

1) Day - 8:00 - 20:00

2) Night - 20:00 - 8:00

Responsibilities:

• Provide customer support via phone, chat and email
• Troubleshoot and solve customer’s issues
• Present complex technical information to non-technical audiences
• Retain and improve customer loyalty
• Gather feedback and suggest improvements

Other features:

• possibility to be part of the creative environment and make your input to it;
• variety of social and professional activities;
• friendly and warm culture;
• PE employment;
• 24 calendar days of vacation paid per year;
• medical insurance;
• documented sick days paid;
• 3 non-documented sick days paid;
• breakfasts/fruit/yummies in the kitchen