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31.12.2020

Customer Support Agent

CEX.IO Labs
IT
  • Регион:Киев
Английский (продвинутый)

We are looking for outgoing, hardworking, and fun individuals to join our Customer Care team in a role of Customer Support Agent. If you have a natural curiosity to learn new things, have a 'can-do' attitude and want to build your career in a dynamic product company, please apply to this post. This is a shift base role, so you should be able to take night shifts and have a flexible schedule.

 

KEY RESPONSIBILITIES:

  • Provide prompt, courteous and effective omni-channel customer support (emails, live chat, and calls);

  • Seek resolutions to customers' queries and issues whilst actively striving to achieve a "one correct answer" across all channels;

  • Follow our customer service standards, communication policies and procedures;

  • Communicate relevant information on a timely basis to the Team Lead and escalate issues or complex delivery items when required.

 

REQUIREMENTS FOR THE BEST CANDIDATE:

  • Fluent in English;

  • Excellent verbal and written communication skills;

  • Excitement to learn new products/technologies and help customers;

  • Experience in customer support or sales will be preferred;

  • Familiarity with ticketing systems (like Zendesk) is a plus;

  • Emotional resilience and high frustration tolerance.

 

WE OFFER:

  • Competitive salary and medical insurance;

  • Personal and professional development;

  • Transparent motivation system;

  • Young, ambitious, goal-oriented and knit team;

  • Cozy office next to metro station (3 min. from Poznyaki).