Customer Support Agent

We are looking for outgoing, hardworking, and fun individuals to join our Customer Care team in a role of Customer Support Agent. If you have a natural curiosity to learn new things, have a 'can-do' attitude and want to build your career in a dynamic product company, please apply to this post. This is a shift base role, so you should be able to take night shifts and have a flexible schedule.

KEY RESPONSIBILITIES:

• Provide prompt, courteous and effective omni-channel customer support (emails, live chat, and calls);

• Seek resolutions to customers' queries and issues whilst actively striving to achieve a "one correct answer" across all channels;

• Follow our customer service standards, communication policies and procedures;

• Communicate relevant information on a timely basis to the Team Lead and escalate issues or complex delivery items when required.

REQUIREMENTS FOR THE BEST CANDIDATE:

• Fluent in English;

• Excellent verbal and written communication skills;

• Excitement to learn new products/technologies and help customers;

• Experience in customer support or sales will be preferred;

• Familiarity with ticketing systems (like Zendesk) is a plus;

• Emotional resilience and high frustration tolerance.

WE OFFER:

• Competitive salary and medical insurance;

• Personal and professional development;

• Transparent motivation system;

• Young, ambitious, goal-oriented and knit team;

• Cozy office next to metro station (3 min. from Poznyaki).