Senior Game Community Manager

Job Description

The Gameloft Kharkiv Studio have an exciting opportunity for a Senior Game Community Manager to integrate their team of community experts working on Disney Magic Kingdoms.

As a Senior Game Community Manager, you will join a team of passionate social media & community experts dedicated to building the most rewarding community experiences for our most engaged cohorts of players & fans of the game around the world!

In this role, you will be dedicated to fostering healthy & thriving communities on a set of key channels for the game. Your key responsibilities will be defining, developing & managing the best community content & experiences, in order to keep them entertained & engaged with the game. As such, you will be working with a Junior Community Manager in caring for the game’s communities & funneling their feedback in order to support your game team in continuously improving our players’ experiences.

PASSION is key! For this position, we expect you to have an understanding of the ins-&-outs of gaming communities, & their importance within a game’s lifecycle.  Also, it is needless to say that to be truly a great fit for this position, you should be a gamer at heart, with a hands-on understanding of the power of communities in the gaming realm, and a passion for the Disney multiverse!  

JOB SCOPE & RESPONSIBILITIES:

Channel & Evergreen Content Strategy – 50 to 60%:

• Develop & produce the evergreen content approach for the social media networks you are responsible for, in equation with the game’s priorities & objectives throughout each period.
• Ensuring that the community of players has first-hand access to patch-notes, tutorials, promotions & information on events happening in the game.
• Own the content & assets creation process in order to produce a consistent flow of evergreen content for each of the channels you are responsible for, & when necessary, propose ways to optimize the content creation process to ensure a positive ROI
• Track & analyze community & content performance KPIs, & ensure steady progression quarter-onto-quarter on the channels you are responsible for.

Campaign & community activation development – 20%:

• Ideate, plan & execute community-focused activations to support the game’s major production milestones.
• Track & analyze the performance of each campaign & share learnings in order to continuously improve each activation.
• Collaborate with other key stakeholders (influence, marketing, live ops, CMI etc.) in order to ideate & amplify community-focused activations.

Community engagement & moderation – 20 to 30%:

• Develop a conversational approach on the channels you are responsible for, to build a strong bond with all community members.
• Work hand-in-hand with the game’s Junior Community Manager in order to ensure maximum coverage rate across the channels you are responsible for.
• Work hand-in-hand with the game’s Junior Community Manager in order to continuously improve the moderation & engagement approach for the game.
• Ensuring the validity & use of all frameworks guaranteeing community safety, crisis management, customer satisfaction & game/update technical issues coverage across the channels they are responsible for.
• Analyzing conversations & identifying key insights from the community in order to improve content & community experiences on the channels you are responsible for.
• Develop & amplify UGC across the channels you are responsible for.
• Reach community performance targets in terms of: gowth, engagement, overall coverage, reply times, community Csat, overall sentiment, community retention metrics & utilize tools & processes at hand in order to continuously improve performance

Planning, Project Management, social media toolstack – 20%:

• Work with major game team stakeholders in order to plan & execute community-focused projects for the game.
• Plan, pitch & iterate with the Licensor in order to prepare the most valuable community experiences for the game.
• Utilize all available tools & resources at hand in order to analyze the impact of your content & community plans ; propose improvements, opportunities & challenges, year-on-year.
• Conduct benchmarks & trends observations: be a proactive source of ideation for the Game’s community team, but also for the game’s marketing & management teams.
• Take part in global projects throughout the year, on behalf of your game.

MAIN PERFORMANCE INDICATORS:

• Content performance
• Impact on game KPIs
• Sentiment
• Product feedback
• Community retention

 PROFILE & SKILLS:

• 2 to 4 years of experience in a similar position
• A passion for gaming & gaming experiences of all kinds.
• Analytical mind & KPI driven.
• Understanding of community KPIs & how to track them.
• Understanding of social media networks & how they are used by gamers.
• Experience working with Licensors & quick understanding of processes & how to improve them when necessary.
• Experience on community & social media toolstack (e.g publishing tools, social listening tools, content creation tools such as Canva, Photoshop etc.)
• Relationships-driven: Build credible & trusting relationships in a fast-paced environment with a broad range of colleagues & collaborators across the company & the world.
• Fluent in English, both written & spoken.
• Ability to work in a fast-paced & international environment.
• Positive energy, team spirit & a zest of fun are a must.

Benefits:

• Join a leading global mobile and video games publisher and developer utilizing the state-of-art mobile technologies and devices;
• Become a part of the talented international team in a friendly, creative, and dynamic environment;
• Become a true pro in the fast-growing, exciting, and innovative video games industry;
• Be proud to deliver the prestigious products winning the top rankings worldwide;
• Build up your career with dynamic promotions and worldwide opportunities.

In order to consider your application, we require you to send the full version of your CV in English. Qualified candidates will be asked to complete a test assessment.