Project/Account Manager

8allocate is a global provider of end-to-end custom software development solutions to companies all over the globe, from North America to the EU to Israel to Australia.

Headquartered in Estonia, we run offshore R&D centers in Kyiv and Lviv. Our team is 50% remote and distributed. We specialize in flexible interaction exclusively with international clients (we cover industries from commercial aviation to fintech) thanks to a multinational support group of experts and management.

 

We are looking for Project & Account Manager to join our team for successful project delivery in time in scope and in the budget.

 

You will fit if you have:

- Ability to manage teams of 5+ people and deliver multiple projects

- Understanding & practical knowledge of SDLC

- Knowledge/understanding of PMBOK, Scrum Guide

- Strong communication & negotiation skills

- Client-management & relationship management skills

- Ability to transform projects according to Agile processes and standards

- Experience in proposal preparation and presentation

- Risks, issues and scope management

- Strong intermediate level of English

Soft skills:

- The highest level of accountability and responsibility;

- Strong analytical and problem-solving skills;

- Critical and system thinking;

- Great communication, listening, questioning skills;

- High level of self-organization, attention to details;

- Excellent interpersonal skills.

Bonus points for:

- Technical background: the ability to be engaged in technical discussions with the client, project team and management.

 

What responsibilities & tasks will wait for you?

- End-to-end delivery of multiple projects: which includes communication with the customer and stakeholders, project estimations and management of project teams

- Engaged in client's discussion regarding the project scope and timelines

- Implementing SDLC/PM practices, taking ownership of project outcomes

- Working on the process quality and deliverables (within defined scope, resources, timeline)

- Client relationship building and improvement

- Contract and Annex signing/prolongation

- Client satisfaction feedback gathering and sharing

- Organize and conduct a Customer Satisfaction Survey. Get results recorded within the Customer Survey Database

- "Warm-up" the Account for a new opportunity (Upsale, cross-sales, references)

- Account growth and development

- Manage corrective actions and risks

- Manage escalated issues for resolution

- Perform delivery assurance

- Create and send a monthly report to Customer (Client Satisfaction, but Not Delivery! Reports)

- Check and resolve Customer payment issues.

- Update Customer related risks and apply appropriate mitigation strategy/plan when necessary

- Review Monthly Forecasts and Plans with your account

- Organize and conduct scheduled visits of Customer to 8allocate site and 8allocate to the Customer site

 

Why choose us?

- Fast-growing company - we are no longer a start-up, but still, have a "family" relationship.

- The flexibility of processes/ interactions/communications - decisions are made quickly

- Cultural diversity - different ages (average - 28 years),

- Covering the industry from commercial aviation to fintech (different technologies, different products - no stagnation in development)

 

Benefits from 8allocate:

- Possibility to work remotely once a week

- English speaking club once a week

- We have a social compensation policy

- X-box to have a break

- Books, training, and courses within your professional development compensation

- Table football in the office will make your break funnier

- Free massage every second week to get rid of stress

 

Work Schedule and location

Flexible: it is not necessary to sit out from 09:00 to 18:00. You can work from home 1 day a week. If you want, you can come earlier and, accordingly, leave earlier (+/- 2 hours). The workplace in the office is in two steps (actually less than 1 minute!) from the metro station Pecherskaya