Support specialist

Project description

Our client is a market leader in web hosting, server management and data infrastructure. 

Company has its headquartered in Copenhagen, Denmark.

The goal of Company is to provide data management and monitoring solutions that brings value for all. We will reach this goal by developing our products making them the simplest on the market, requiring the least effort from you as a user to enjoy. 

Responsibilities

• Provide quality customer 24\7 service to customers
• Resolve customer issues, cooperate with developers to help in solving particular cases
• Answer questions via email, and support Social Media.
• Provide first basic level email support, product guidance and problem resolution to our customers.
• Perform basic troubleshooting to determine when a product requires development.
• Provide product assistance and support for specifications, performance, connections, setup, features, applications and basic information.
• Carry out Social Media support, providing feedback to customer's comments

Requirements

• Good written and spoken English
• Willingness to work nights and weekends - in a rotation with other supporters.
• Decent technical understanding or some IT-relevant skills or experience

We offer

An exciting and challenging job in a successful business. Our culture is characterized by a positive tone, commitment and result-oriented professionalism, heavily influenced by excitement for what we do.

• Variety of knowledge sharing and training opportunities
• A lot of various technical seminars
• Unique working environment where your opinion matters
• Career and professional growth
• Long-term employment with working-days paid vacation and other social benefits
• State of the art, cool, centrally located office with warm atmosphere which creates really good working conditions