Customer Support Engineer

Responsibilities:

• Interact with customers on correction, maintenance and support tasks;
• Troubleshooting software products;
• Implementation, deployment and support activities for Billing and Customer Care software: CRM, Billing, Rating.

Required skills:

• At least 3 years' experience in computer/software problem or bug fixing;
• Experience in troubleshooting software problems;
• Experience in SQL's creating;
  Ability to learn about the entire system, server, client-side in a short time-frame in order to troubleshoot issues;
• Strong problem-solving / investigation skills;
• Good communication skills;
• Highly motivated, passionate to work with customers, adaptable personality, and eager to learn new technologies and methods;
• Fast learner, responsible personality;
• Upper-Intermediate English;
• Willingness to travel abroad;
• Bachelor degree or equivalent (or higher) in computer science or similar field;
• Strong technical background.

Will be a plus:

• Experience with Oracle;
• Linux's knowledge on a strong user level;
• QA or Developer position in the past.

We offer:

• Collaborative, friendly working environment and healthy company culture;
• Professional growth and personal development opportunities;
• Exciting projects with new technologies in a team of outstanding people;
• Paid training, workshops & certifications;
• Sport and meal vouchers compensation, refreshments in the workplace;
• Possibility of remote work and flexible schedule;
• Interesting corporate events and regular team outings.