Data analyst in Customer management

Job Description

AUTODOC company, the European e-commerce leader in sales of auto parts, is looking for a Data Analyst in the Customer management department. 

We need a specialist who sees ideas and opportunities for optimization behind streams of numbers. Our goal is to focus on customer analytics to make better business decisions.

As a Data analyst in Customer management, you will be the subject matter expert on our customers. Through analytics, we can improve our services and offerings, implement new strategies and campaigns, and forecast future trends based on existing customer behavior.

To be successful in the position requires balancing excellent analytical skills, strong attention to detail, and the ability to communicate complex data insights to non-technical stakeholders.

Responsibilities 

• Developing and maintaining customer segmentation models to identify and target different customer groups with tailored marketing offers.

• Monitoring customer performance metrics to track the effectiveness of new strategies.

• Conducting customer behavior analysis to understand how customers interact with products and services and identify opportunities to improve customer experience.

• Develop automated and interactive dashboards/reports that summarize customer performance, identify trends, and provide recommendations for improvement.

• Identify and interpret patterns, trends, and insights related to customer management.

• Collaborating with cross-functional teams such as marketing, sales, customer experience, and data stewards to develop and implement customer management ideas.

• Identify areas for improvement and provide recommendations for development.

• Partner with the Data Engineering team to define and build reliable data sources.

Requirements

• 3+ years of analytical experience in e-commerce, retail, or other relevant industry.

• Strong analytical skills with the ability to analyze data and translate it into insights and recommendations.

• Bachelor's degree in any related field: math, marketing, statistics, or computer science.

• Proficiency in SQL.

• Python/R.

• Experience with statistical modeling technics.

• Familiarity with ML modeling and algorithms.

• Knowledge of data visualization tools and technics (Power BI/Tableau etc.).

• Ability to work with large amounts of data and draw conclusions useful for business on their basis.

• Good communication skills and ability to communicate with both technical and non-technical audiences.

• Fluent English.

Soft skills

• Good understanding of the business processes of the e-commerce company

• Ability to find points of growth / possible areas of optimization in the company's work and formulate action plans for implementing changes

• Mindset on an independent search for facts. Ability to deal with uncertainty in data. Ability to ask questions correctly and formulate clear answers to them.

• Readiness for continuous development, expansion of the range of professional skills, and automation of routine operations

What do we offer?

• Competitive salary based on your professional experience

• Stable employment in the fast-growing international company

• Wide benefit system

• Dynamic work environment

• Ability to influence business and its results

• Professional growth — you will attend free external and internal courses

• Paid business trips and payment for participation in conferences

• Paid corporate language classes

Join us today and let’s create a success story together!