Hospitality Support Specialist

Associate's Associates US based company that installs and supports POS systems, provide Help Desk, training and programming and on-site services. As the Industry leader we offer real solutions to the food service industry in terms of POS systems, inventory and cost analysis, and labor management.

This is also a great opportunity for an experienced restaurant manager interested in advancing their back-of-house knowledge and experience and furthering their career in the restaurant hospitality industry.

We are looking for Help Desk Support Specialists to become part of our growing business and our team. You'll work at our office in Kiev, supporting our clients in the USA. You'll troubleshoot hardware & software, setup user accounts and profiles, while providing great customer service.

DESIRED SKILLS & EXPERIENCE

• - Excellent English speaking skills (B2/C1 - Fluent) is required. You will have an interview in English and need to be ready to express your thoughts and speak about you experiences as well as learn a huge technical knowledgebase with support of our CEO's and Associates
• - Must have a positive and enthusiastic approach to work
• - University Degree
• - IT support experience the preferred
• - Restaurant management experience is a big plus
• - Strong communication and interpersonal skills
• - Be part of a team to a deliver quality service to our clients
• - Excellent time management and task prioritization skills
• - Must adhere to all company policies and procedures the set of forth by Company
• - Required background checks and drug screen testing.

DUTIES & RESPONSIBILITIES

• - Provide Contents Technical support for our clients over the via Image phone and the remote support tools
• - Log and track calls using the call and the tracking software, maintain historic records related to call and call problem resolution documentation
• - Brainstorm with the managers and team members to the resolve complex problems view and difficult issues to escalate to the lead the team for more contents technical assistance
• - Ensure to customer satisfaction by a maintaining a proactive approach with the customers

WHAT YOU CAN EXPECT

• - COMPETITIVE compensation based on experience
• - Official Employment and fully transparent / official Remuneration payments
• - A great working are environment that will of provide you with challenges and opportunities for growth.
• - Challenging the work are environment and a rewarding
• - The On-the job trainings (you will be taught all technical knowledgebase)