Commercial Operations Assistant

The British Council, Kyiv, Ukraine, is recruiting a full-time Teaching Centre Commercial Operations Assistant.

Main opportunities/challenges for this role. This role requires analytical thinking and good organisational skills. Attention to detail and a high level of professionalism is also essential. In addition, the post holder will be expected to be pro-active and customer-oriented with excellent communication and computing skills.

Skills, experience and qualifications for the advertised vacancy:

Essential:

• English at a minimum of B2 ( Upper Intermediate) level
• Fluent written and spoken Ukrainian and Russian
• University Degree
• Minimum of 1-year experience working with customers via phone, email, face-to-face
• Minimum of 1-year experience providing administrative support to an organisation and working with administrative documents

Desirable:

• Experience in working with corporate customers and/or governmental institutions
• Experience working in CRM (Customer Relationship Management System)

Role Specific Skills:

• Accuracy and attention to details
• Effective communication and engagement with customers, students and teachers
• Computer Skills (Office365 applications, including proficient use of Excel)

What we offer:

• official employment
• 13th salary - annual bonus
• 14th salary as Terminal Gratuity
• Medical insurance fully paid for employees + coverage for family members (upon probation period completion)
• 34 calendar days of annual leave
• Paid sick leave, special leave for volunteering
• 14 days of public holidays

The closing date for receipt of applications is 08 November 2020

Shortlisting will be done against required skills, experience and qualifications listed in the Role Profile. Successful candidates will be invited for an English language test and interview.

Candidates wishing to apply should fill out the on-line application form.

The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds. We guarantee an interview to disabled candidates who meet the essential criteria The British Council took the 8th place in the ranking of the top 20 Ukrainian companies where young and ambitious Ukrainians want to work with. The survey was conducted by the international company Hay Group and included 573 Ukrainian and international companies operating in Ukraine. The results of the study indicate that the work in the British Council is the key to a successful career and the realization of professional and creative potential of employees.

The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989

https://www.britishcouncil.org/organisation/transparency/policies/child-protection