Remote Junior Tech Support Specialist

Industry leader in mobile and online banking technology seeks Technical Support Specialist with a great attitude. This person manages short-term upgrade projects for clients' mobile and online banking solutions. In this position, you will work directly with our clients, complete technical tasks, and work with a technical team remotely.

 This is an entry-level position, and you will work with a small team in charge of upgrade projects, designed to get new features to clients quickly and efficiently.

 In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with our clients, rather than with end-users.

This position is full time and US EDT working hours lead by a New York lead.

Responsibilities include:

• Understanding our banking software and apps in-depth
• Tracking project statuses, meeting deadlines, and launching new products
• Training banks and credit unions on mobile and online technology while communicating technical concepts at an appropriate level
• Configuring mobile banking apps and performing some technical configurations
• Coordinating integrations with third party financial services
• Coordinating with software technicians, technical support, and developers as needed
• Examining technical logs to troubleshoot and resolve issues encountered during implementation
• Performing basic QA tests after implementing changes
• Work or volunteer experience handling technical processes and/or the ability to explain such processes to less-technical people

Requirements include:

• Excellent written and spoken English
• Ability to establish good working relationship with customers
• Solid troubleshooting ability
• Ability to learn technical skills quickly
• In-depth learning and understanding of our mobile and online banking products
• Coordination with developers to investigate and diagnose issues
• Documenting the constantly changing requests we receive for new feature development
• Ability to manage a dynamic work load with many concurrent tasks
• Managing, monitoring, and improving the quality of the tech support process

Desirable but not required:

• Experience in technical support
• Experience with various mobile phone platforms, especially iOS and Android
• Project management experience
• Working directly with US-based customer
• Knowledge of US banking system

We're looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.