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We are looking for an Accounts Payable Specialist for our Lviv office. This role will be responsible for communicating with our carriers and assisting them with any payment-related questions.
Summary of essential job functions:
- Deliver timely, accurate and professional customer service to all PLS carriers
- Communicate with carriers via phone and email and use a variety of software tools to navigate carrier accounts
- Provide payment status updates to carriers per their requests
- Analyze payment issues/delays and identify the root cause of the problem
- Work closely with other departments where applicable to resolve payment issues
- Escalate issues until resolution and communicate the solution back to the carrier
Minimum Qualifications
- Bachelor's Degree or work experience in foreign company or with foreign customers
- Comfortable in a fast-paced, high-stress environment
- Analytical problem solver with a passion for excellent customer service
Minimum Requirements
- PC proficient (Microsoft Office preferred), good typing skills
- Communication and organizational skills
- Ability to multi-task
- Effective problem-solving skills
- Attention to detail
- Advanced English level
- Previous experience communicating with English native-speakers over the phone will be a PLUS
Working conditions:
- Evening working shift: 3/4pm - 11pm/12am
- Paid training period
- Free English classes (twice a week) with native speakers
- Paid vacation
- Regular happy hours
- Taxi compensation
- Free tea and coffee
- Modern and comfortable office
- Ping pong table
- Young friendly staff
- Competitive salary USD based
- Working according to USA rules/procedures (working US business hours, 2 weeks of vacation a year, having days off during USA Holidays and working during Ukrainian Holidays)
If you consider yourself a perfect fit for this position, please send your CV in English with your salary requirements.
Only successful candidates will be contacted regarding follow up interviews.