Customer Support Agent

Are you fond of English? Do you like to communicate with people from all over the world? Wirex has an opening exactly for you! We are looking for Customer Support Agents for the Kyiv office (full-time, semi-remote). Join our team and start your journey to the fintech world!

About company’s product:

We’re a FinTech company based in the UK, with an extensive R&D center in Kyiv and offices around the world (Atlanta, Toronto, Tokyo, and Singapore).

We are the first payment platform to seamlessly integrate digital and traditional currencies and to support multi-currency accounts, blockchain-powered cross-border transfers, and exchange services.

Our mission is to give everyone the power to use one single global platform for traditional financial and digital assets from anywhere in the world.

We have more than 3 mln users in 130 countries and we’re constantly expanding. It’s an exciting time to get on board!

What you will do:

• answer clients' questions and help resolving the issues over emails/chat;
• participate in building Wirex multi-language knowledge base and community;
• be ready to accumulate feedback from the clients and share the product improvement ideas.

Requirements:

• Advanced/«strong» upper intermediate English (both verbal and written).
• Fast learner and flexible for changes.
• Not afraid of asking questions and sharing the ideas.
• Highly organized and self-disciplined.
• Able to understand clients' issues, questions and figure out the best fit solution.
• Capable of working under pressure and handling clients with a negative attitude.

Will be a plus:

• Experience in customer service or technical support.
• Familiar with Zendesk and Atlassian products.
• Passionate about bitcoins and blockchain technologies.

Benefits:

• Semi-remote type of work.
• Extended medical insurance & additional Сovid 19 coverage available after one month of cooperation with Wirex R&D.
• 22 business days of paid holidays a year.
• Paid sick leaves, state holidays and paid days on special occasions.
• Annual bonuses in cryptocurrency.
• Sabbatical up to 3 months after more than one year of collaboration with the company.
• Fast career development.
• PE accounting and support.
• Free parking.