Customer Service Representative (Remote within Ukraine)

Working from home, (Remote within Ukraine)

Nigh shift: 00.00-8.00

Main Shift 15.30-00.00

Required skills

• Strong verbal and written English skills.
• Business communication and soft skills.
• Ability to work efficiently both independently and with a team.
• Ability to handle multiple tasks simultaneously, effectively manage priorities.
• Critical and consecutive thinking.
• Strong learning abilities.
•  Corporate ethics.

Main Responsibilities:

• Investigate, resolve and conduct in-depth troubleshooting of hardware, software, email, web-based applications and other issues using available resources over the phone and email;
• Create and process support tickets.