Service Desk Representative (All over Ukraine)

Main shift 15.30 -00.00

Project description:

The department provides web hosting technical support for English-speaking customers via calls, and ticketing systems.

Main Responsibilities:

• provide excellent support to customers via phone-calls;
• create and process support tickets
• Investigate, resolve and conduct in-depth troubleshooting of hardware, software, VoIP phone-based applications and other issues using available resources over the phone and email;
• Ability to work independently via ServiceNow ticket queue or on the phone with customer in resolving end user Telephony related issues.
• Ability to interact with internal employees and collaborate with onshore Telephony peers.

Mandatory Requirements:

• good written and spoken English;
• 1+ year in technical support departments
• good interpersonal, analytical and problem-solving skills;
• attention to details;
• multi-tasking capabilities;
• Technical background.
• Ukrainian citizenship (applicants with a temporary resistance permit will be rejected)

We offer:

• Competitive salary
• Career opportunities, professional and financial growth
• 1.5x overtime and 2x holidays 2x holidays payment (completely voluntarily)
• Secure environment
• Workstation: the chair, the laptop, headphones etc.
• English classes, crossfit trainings ( in zoom)
• Medical insurance 
• Assistance with PE and tax handling ( 5% compensation)
• 15 days paid vacation and 11 holidays as 2x payment