Customer Support Agent with English - email and chat

Plus500 Ukraine is part of Plus500 group — a global software company that develops and successfully operates a leading online trading platform. The company was founded in 2008 and is listed since 2013 on the AIM section of London stock exchange. The company is currently valued at over $1 billion. The company’s HQ is located in Haifa and we also have offices in Tel Aviv, London, Sydney, Limassol, Sofia and Kyiv.

In short words, Plus500 is a trading company providing online trading services to retail customers. The trading platform gives every client the ability to efficiently trade any financial product around the globe including Shares, ETFs, Indices, Commodities and Currencies.

https://www.plus500.com/AboutUs

Plus500 Ukraine consists of customer support department and client verification department, and located in Kyiv, in the center of the capital. Our 30 highly skilled and passionate team members are working in one of the best office environments in Ukraine, having the chance to contribute, learn and share in cosy, friendly and supportive, yet professional and stimulating international environment provided by SD solutions.

Currently we are working remotely mostly but our friendly office is always open for visiting and working from there.

We are looking for great team players who are smart, curious, self-driven, and who want to be an important part of a product that has millions of users worldwide.

If you have:

•Good writing skills,

•Upper-intermediate English,

•Ability to work with details and handle big volumes of tasks, tight deadlines and stress,

•Problem-solving attitude,

•Willingness to work on shifts including night-shifts

You will love working with us.

What will you be doing:

•Provide information about financial instruments and services of the company;

•Respond to customer requests for installation, registration and regular operations with client’s software;

•Provide support regarding technical, trading and financial issues to customers queries by email and chat;

•Verify the request details with the customer;

•Research and answer questions and solve problems for a complete customer’s satisfaction;

•Follow up on the successful completion of each case;

What do we offer?

Nothing but:

•Professional development with English skills practice,

•20 working-days paid vacation and sick leaves,

•Awesome friendly team and endless caring teammates,

•Goodies like tickets to Atletico Madrid’s games, subsidized meals, sport card compensation, health insurance with dental care

•And many many other