Technical Support (Healthcare)

New York-based technology company with Lviv, Ukraine branch is expanding and has an opening for an end user support technician.

You must have at least 6 months of experience supporting end users, Windows desktops, and Office 365 applications. This is a hands-on role. Upper Intermediate level verbal English is required.

Required Qualifications, Experience, and Responsibilities

• Mac and Windows desktop/laptop support and troubleshooting
• Support Microsoft Office 365 software (Word, Excel, Teams, SharePoint)
• Handle sensitive information with confidentiality and tact
• Work US business hours (16:00 to 24:00 Lviv time)
• Document and keep updated troubleshooting steps and FAQs
• Support users via remote support screen share tools such as logmein.com or similar
• Provision users and troubleshoot virtual PBX telephony systems such as 8x8.com or similar
• Provision users for CRM systems such as Hubspot.com or similar
• Microsoft Office 365 Administration
• Other duties and projects as assigned by the Director of IT
  

Desired but not Required Qualifications, Experience, and Responsibilities

• Healthcare or medical background experience
• Experience with Azure and AWS
• WordPress administration
• Live chat support with tools such as intercom or similar
• PowerShell scripting
• Microsoft SQL administration
  

Core Personal Competencies

• Ability to work with other team members and a desire to help others
• Upper intermediate English verbal communication skills
• Excellent attention to detail
• Excellent work ethic and responsive attitude
• Self-motivated, organized, and methodical
• Excellent professional and personal references and ability to clear a background check
• 
  

Benefits We Offer:

• Stable working environment where you can develop and grow your skills
• Promotional opportunities
• Highly competitive salaries
• High-growth career path with a rising company
• A supportive team that values your input and suggestions and is fun to work with
• Premium health insurance coverage
• Modern office building with heating, air-conditioning, break rooms, free snacks, meals and espressos
• Short walk from City Center
• Secure car parking spots
• English language classes with native US English speaker
• Fun company-sponsored events and activities
• Paid training days
• Paid vacation days
• Paid sick days
• Relocation packages available in some situations
• Game room
• Fitness room with workout equipment, yoga mats and relaxing chairs