Spanish Customer Support Representative

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our team is growing and we're looking for a Spanish Customer Support Representative to join our Helpware company.

Key Responsibilities:

• Provide first-class support to customers in English and Spanish via a ticketing system following reply structure

• Entering data into a CRM, other online tools, and cloud-based platforms

• Diagnose and troubleshoot customer technical problems

• Document and investigate in-game bugs for the team

• Know the games inside out to ensure all players queries are addressed appropriately

• Communications with Game Leads

• Follow communication procedures, guidelines, and policies

• Other related tasks assigned by managers of the Clients and/or Helpware

Qualifications:

• B2 in both written and spoken Spanish/English.

• Computer skills are mandatory, experience with CRM preferred

• Highly motivated, self-starter while also being a team player.

• Highly organized, having time management skills including the ability to organize and prioritize

• Ability to research and grasp technical information across multiple tools

• Ability to take feedback and constructive criticism.

• Real passion for customer service and ownership of the customer experience including comprehensive issue resolution

• Teamwork mentality with an aptitude for sharing expertise and appreciating feedback

• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges

• Courteous, confident, and outgoing personality with exceptional customer service skills

• Experience with Zendesk or Helpshift would be a plus

We Offer:

• Competitive compensation linked to UAH/USD rate;
• Medical and Life insurance after the trial period;
• English classes with a native speaker;
• Schedule: Training - Mon - Fri: 10 AM - 7 PM; Regular shifts - Mon - Fri: 12 AM - 9 PM (can be discussed upon candidate request);
• Corporate training and parties.

Work Environment:

As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted.

Please send your CV in English indicating your salary expectations.

If you have the qualifications needed and ready to maintain the required duties daily, please apply!

Don't forget to follow us

https://www.facebook.com/helpware.kyiv.team

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