Technical Support Representative (ready for business trips to USA and Australia)

Helpware is a global company providing outsourcing back-office services with offices in the USA, Brazil, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and have an open position for a Technical Support Representative ready for business trips to USA and Australia.

Responsibilities:

• Experience in Technical Customer support field;
• Experience with the following tools: MySQL, Log Me In, Team Viewer, WebEx;
• Experience with troubleshooting POS servers;
• Conducts a remote session to troubleshoot Valet POS;
• Provide technical support via phone, chat, and email;

• Attend web-meetings and provide summary follow-ups

• Test new app updates (on iPhone and website, webcam testing)

• Experience with both Mac and Windows OS, iOS and Android will be plus.

Qualifications and skills:

• English - Advanced/Fluent;
• Responsible, attentive to details;
• Advanced troubleshooting skills with both hardware and software;
• Ability to prioritize and manage multiple tasks simultaneously;
• Experience with CRM systems, Basecamp would be an advantage;
• Troubleshoot day-to-day user issues in all environments.

What will make our cooperation attractive to you:

• Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
• Competitive compensation linked to UAH/USD rate;
• Business trips to the US and Australia each 3-4 months;
• Medical insurance and Life insurance;
• English classes with a native speaker;
• Business hours: from 4 PM to 1 AM;
• Corporate training and parties;
• Unlimited food and beverages.

PLEASE NOTE!:  VALID USA or Australian Visa will be a plus! OBLIGATORY a candidate should have a valid Ukrainian International Passport with a positive visa history.

If you have the qualifications needed and ready to maintain the required duties on a daily basis, please apply!

https://helpware.io/

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