Customer Support Representative (with financial background)

Helpware is a global company providing outsourcing back-office services with offices in the USA, Brazil, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses. We are growing and have an open position of Customer Support Representative.

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply:

Responsibilities:

• Provide customer support;
• Build out macros in Zendesk;
• Identify areas to automate tasks and improve processes;
• Provide quality assurance for the rest of the team;
• Maintain a high CSAT score;
• Escalate any feature requests to the Client's team;
• Provide various administrative services on an as-needed basis.

Skills and Qualifications:

• Advanced/Fluent English;
• Responsible, attentive to details;
• Experience in Customer Service/Customer support;
• Ability to prioritize and manage multiple tasks simultaneously;
• Experience with ZenDesk a requirement;
• Interest in cryptocurrency;
• Accounting background.

We offer:

• Downtown Kiev location in a modern office (10-minute walk from Kontraktova);
  
• Competitive compensation linked to UAH/USD rate;
  
• Medical insurance after the trial period;
  
• English classes with a native speaker;
• Unlimited food and beverages.