Service Technical Support Group Manager, Kyiv

Service Technical Support Group Manager, Kyiv

Our client, a famous international company, world leader in the production and development of digital technologies, telecommunications equipment, household appliances and communication systems, announces a competitive selection for the position: 'Service Technical Support Group Manager, Kyiv'.

MAIN RESPONSIBILITIES:

Technical support team operation control:

• General management of Technical support group , setup processes, targets and KPIs;

• Coordination of all product support ( Mobile, TV, Home Appliance, IT and B2B );

• Control Service center Network for Technical questions, Support partners with tech issues and Q&A;

• Communicate with management, other departments and HQ for technical issue solving;

• Preparing and manage technical standards and repair process in Service centers.

Product Quality control and Improvement:

• Control product quality;

• Manage quality trends and provide continue improvements of quality with communication with HQ, Factories and Partners.

Technical Education and Certification:

• Control Technical Education process for Staff and partners engineers;

• Manage Technical Certification process for tech support engineers;

• New Models launch preparation;

• Improve low performance partners and engineers operation by dedicated trainings.

Repair process tracking and control:

• Analyze pending repairs by reasons of delays, daily control;

• Manage decisions about product returns in cases of delays or impossible to repair;

• On-time detect possible technical issues and implement action for improvements.

Reporting and KPI management.

MAIN REQUIREMENTS:

• Technical background and understanding of Service Process

• Strong analysis skills and reporting

• Management and communication skills.

THE COMPANY OFFERS:

Оfficial emloyment, competitive salary, health insurance.

If you are interested in this position, please send your CV to DOPOMOGA Ukraine by e-mail: cv5@dopomoga.org.ua marked with the position: 'Service Technical Support Group Manager, Kyiv'.

Please pay attention that sending your CV to the email address of DOPOMOGA Ukraine, means you agree to personal data processing for recruitment and staffing of companies - Customers of the agency. The position will be closed down once we have found the right candidate.