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30.10.2018

Customer Support/Care agent (English)

15 400 грн.

GVO
IT - разработка ПО
  • Регион:Харьков
Английский (свободно)
Русский (родной)

Requirements:

  • Fluent and literate English and Russian at advanced level is a MUST
  • Spanish is a huge PLUS
  • Minimum 1-year of Customer Support Service experience;
  • Excellent customer support skills - ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious;
  • Willing to help people to solve their issues with services.
  • Ability to understand customers' problems and offer a perfect solution;
  • You are an experienced PC and Internet user. Being a technical expert is not mandatory, but you should be able to grasp technical issues and understand their impact on the service being delivered to customers;
  • Ability to present ideas in user-friendly language;
  • Ability to self education and constant structuration of the received knowledge.
  • Spanish language will be a plus;

Duties:

  • Effectively exceed customer expectations when answering inbound calls and tickets/chats in a professional and timely manner.

Conditions:

  • The schedule is floating 5 pm - 1 am/ 9am - 5pm Monday-Sunday. 5 days a week. Company pays for cab.
  • Free tea & coffee, fruits, cookies.
  • Official employment and salary;
  • Vacation 15 working days.
  • Probation is paid separately

Send your CV in English ONLY.