Customer Support Representative (English)

Govitall- is the world's largest international IT product company in the realm of educational projects and driving successful careers.

Govitall- is the leading company in its sector. Сustomers from 109 countries give preference to our company's products so we will not list them all :)

Now we're looking for dedicated, responsible and motivated Customer Support Representative to join our team.

Why work with us?

The most important thing is for us to work as a team, so we attach great importance to creating a winning corporate culture. We encourage initiative and fresh thinking: creative people, strong ambitious professionals and versatile personalities comprise our team.

Our company is recognized as the best among IT-employers of Ukraine in 2018 according to DOU- https://goo-gl.ru/4CyV

We offer all these perks typical for IT-companies, though people want to get hired here not only because of goodies, but because of shared values. Nowadays, we are developing several social initiatives.

Requirements:

• Fluent English (verbal and written)
• Ability to learn fast
• Initiative and desire to work
• Startup experience will be a plus

Main responsibilities:

• Provide customer support via chat and phone
• Consult new clients about products, discounts, payment options etc.
• Provide support for existing clients
• Follow communication procedures, guidelines and policies
• Ensure that each customer receives outstanding service by providing a friendly environment

Conditions of work: 

Flexible working schedule:

• Morning 07:00 - 15:00
• Day 15:00 - 22:00
• Night 22:00 - 07:00
• 2 days off per week

We offer:

• The most technology-advanced office among IT companies with solar panels installed on our roof, as we strongly support the idea of "green office"
• A convenient open-plan workplace with lots of comfortable working areas
• Unlimited professional development and growth opportunities (the company covers the сost of conferences, seminars, courses and other events (including foreign ones)
• Free on-site bicycle and car parking with electric cars charging points
• Free English lessons, corporate library
• Сorporate events and means of entertainment (Playstation, table tennis and football)
• A large number of team development and team building trainings as well as huge and lively corporate parties, our own football team, table tennis tournaments
• Sport compensation: gym membership/ sport activities reimbursement. We do really care about healthy lifestyle

You can check out our workspace here: https://jobs.dou.ua/companies/govitall/photos/