Tech Support Agent

Mindy Teams (www.mindy-teams.com) is a part of international brand Mindy Support (BPO market leader in Ukraine, Artificial intelligence и Machine learning) with over 2000 people in 6 offices across Ukraine. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in data collection and processing, customer support, agile sales and marketing support, and a lot more.

Now we are looking for Tech Support Agent for launching TS project.

You will be responsible for:

• Participate in the tenders as an Agent. 
• Present himself for the Client
• Researching on Clients needs in terms of tech level of the Agents
• Help with the training of the newcomers and developing training materials
• Covering launching stages of the Project as an Agent and TL.

We offer:

• Timely and competitive payment (linked to the $)
• Efficient and professional team
• Medical insurance 3 months after the start
• Comfortable office with everything you need, mega-cool team buildings and events
• Clear statement of tasks and feedback on a monthly basis
• Warm and comfortable atmosphere, a corporate culture based on the values of the company

Requirements:

• English С1
• Ability to communicate confidently with tech-savvy customers using perfect written and spoken English.
• Experience troubleshooting and solving technical problems.
• Customer advocacy, empathy, and keen attention to detail.
• Responsible, Self-Motivated, Organized, and a Quick Learner
• Analytical/Logical Problem Solving Skills
• Ability to comfortably multi-task with multiple systems and interactions

 More about team life Mindy Teams: 

• Instagram www.instagram.com/mindy_teams_kyiv
• Facebook  www.facebook.com/MindyTeams

Send your CV:  Отправить резюме

Join the Mindy Teams!