Information and Communications Manager

CHILD SAFEGUARDING:  

Level 3:  

ROLE PURPOSE:  

With support from the Advocacy, Campaigns, Communications and Media Director, the Information and Communications Manager will lead on and manage information and communications (both internal and external) work for the Ukraine Country Office and its operational workflow process, to ensure that all different areas and programmes are on track for the delivery of all communications materials, that advocacy messages are reflected in Ukraine CO’s work and that the information communications products coming out of the Ukraine Country Office meet Save the Children quality standards.  

SCOPE OF ROLE: The Information and Communications Manager will be responsible for the development of products on issues affecting children in Ukraine, including press releases, case studies, videos, photos and other reports as required  

He/she should be a dynamic team player who takes initiative to propose and follow through on new ideas, to raise the visibility of the organisation, celebrate success, promote campaigns and advocacy partnerships and develop innovative ways to communicate to target audiences.  

He/she will support the production and quality control of communications material including case studies, videos, photos and graphics, produce fundraising materials and to communicate the situation for children to public supporters. 

Reports to: Ukraine Country Office Advocacy, Campaigns, Communications and Media Director

KEY AREAS OF ACCOUNTABILITY:  
 Communications 

• Maintain overall accountability for communications work, internal and external, support the Info and Communications Officer and the team to effectively implement the communications strategy and deliver high quality communications products for digital and traditional media 

• Support the development of a high profile for Save the Children’s Ukraine work through the production of high quality, well researched, and well multimedia and written products 

• Gather information, content and interviews as necessary for external communications work, and produce videos, press releases and public information products in support of the ACCM Director  

• Responding quickly and appropriately to external requests, including the regional office and members, for information, especially on the conflict 

• Work with Regional Office to identify potential media moments and campaigns communications material requirement to highlighting identified advocacy issues 

• Conduct content gathering visits to project activities/events, to collect high quality case studies, photos, etc. 

• Edit films, photos and stories as appropriate and needed.  

• Liaise with the regional office to ensure sign off, following specific guidelines, on all Ukraine crisis materials for external use. 

• Ensure that the branding and communication guidelines of Save the Children are uniformly and consistently followed across the Ukraine Country Office. 

• With support from the info/comms officer, develop and maintain the Ukraine Country Office digital assets database, including photos, videos and case studies, in line with the Save the Children Content Hub standards. 

Internal communications and information-sharing 

• Provide a system of regular information dissemination support production of information documents and publications for the Ukraine Country Office program and internal stakeholders 

• Work with the Heads of Offices to develop an internal reporting system that ensures the cascading of information from the top-down and the bottom-up channelling of information 

• Oversee ability to scale up the delivery of robust communications material during emergencies per the agreed protocols and requests from other Members and Save the Children International 

• Lead on the delivery of high-quality communication materials for all programmes, including handouts, factsheets, reports and infographics 

• Build capacity and provide training for programme staff on communications skills and policies. 

• Support the development of project communications plans and provide advice for programme staff.  

• Develop and deliver a clear and effective system for internal communications. 

• Produce an internal monthly newsletter 

Strategic input to Country Programme 

• Lead on the development of a Ukraine Country Office Communications strategy in liaison with ACCM Director, programmes team and area office within both the emergency and development contexts.  

• Lead on relationship with area offices communication staff and relationship with partner communication staff including capacity building, training and quality control of communications products as necessary. 

Building and maintaining effective relationships 

• Develop and maintain good internal relationships with the Area offices, GMU and SCI members. 

• Develop and maintain good external relationships with our partners, the media and the government if needed.   

• Work with members and Country Office staff to ensure appropriate resourcing and timely delivery of agreed deliverables. 

BEHAVIOURS (Values in Practice) 

Accountability: 

• holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values 

• holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved. 

Ambition: 

• sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same 

• widely shares their personal vision for Save the Children, engages and motivates others 

• future orientated, thinks strategically and on a global scale. 

Collaboration: 

• builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters 

• values diversity, sees it as a source of competitive strength 

• approachable, good listener, easy to talk to. 

Creativity: 

• develops and encourages new and innovative solutions 

• willing to take disciplined risks. 

Integrity: 

• honest, encourages openness and transparency; demonstrates highest levels of integrity

QUALIFICATIONS   

• University degree or equivalent experience in journalism, media, communications or similar discipline.  

EXPERIENCE AND SKILLS 

Essential 

• High level of both spoken and written English and Ukrainian  

• At least five years of professional experience in communications, multimedia, journalism, media or external communications work in an INGO or media setting  

• At least two year of experience communications material production 

• Can produce accurate, clear and consistent information and communication outputs relating to both programme support and humanitarian situation – including key messages, Q&A’s and factsheets, case studies, press releases, media statements, briefs amongst others 

• Evidence of excellent English verbal and written communication skills for a wide range of different audiences including donors, journalists and the ‘general public’. Ability to strategically target a wide range of audiences is essential. 

• Experience in leading information and communication flows between emergency responses and a variety of internal and external stakeholders; 

• Proven ability to work with communities and partners to gather case studies, testimonies and information on the humanitarian situation and on programmes. 

• Experience and understanding of the Ukraine crisis 

Desirable 

• Previous INGO experience  

• Previous multimedia production experience 

• Save the Children previous experience 

Save the Children is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. 

Additional job responsibilities 

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience. 

Equal Opportunities  

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures. 

Child Safeguarding: 

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse. 

Health and Safety 

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.