Billing Specialist

Nextiva is an innovative US IT company providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels - UCaaS and SaaS.

We are a global team of about 1,000 members and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team in Kyiv.

Currently, we are hiring Billing Specialist , who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva's billings operations processes. 

Main Responsibilities:

·  Create invoices and credit memos to customer accounts

·  Assist customers with billing questions and resolve billing issues

·  Process product returns and issue credits for cancellation

·  Research and respond to customer credit card disputes

·  Maintain detailed logs of customer interactions

·  Answer inbound phone calls and instant messages

·  Support Nextiva's ticketing system

·  Provide back-up customer support for other positions as needed

·  Receive and post incoming payments

·  Monitor Accounts Receivable Aging for all overdue accounts

·  Process credit applications and set customers up on invoicing

·  Communicate with customers with delinquent accounts via email and in person by phone, and attempt to secure payment to settle open accounts

·  Work with internal customers in other departments as needed

·  Research discrepancies and help to settle disputes

·  Record information about the financial status of customers and status of collection efforts

·  Order service disconnection (disable) of accounts as necessary

·  Determine late fees for delinquent accounts per Company guidelines

·  Update customer account information to include change of address, payment information or contact information

·  Send customer copies of invoices upon request

·  Perform other billing or accounting tasks as assigned

Position Requirements:

·  Advanced English (both written and oral)

·  Exceptional Excel Skills and general computer literacy

·  Basic accounting and bookkeeping background

·  Excellent multi-tasking and communication skills;

·  Bachelor's degree (students are considered);

·  Ability to work both independently and in a team setting with minimal supervision

Will be a great plus:

·  Prior experience in Billing or in a customer-facing role;

We Offer:

·  Great opportunity to work and build a career in international environment

·  Competitive salary;

·  Health insurance upon probation;

·  Career growth and development opportunities;

·  Continuous internal training programs;

·  Friendly atmosphere and professional team.

Send your CV and cover letter now and join our amazing team!