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1 неделю назад - 30.06.2020

Billing Specialist

Nextiva

Адрес: Киев

Nextiva is an innovative US IT company providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels - UCaaS and SaaS.

We are a global team of about 1,000 members and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team in Kyiv.

Currently, we are hiring Billing Specialist , who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva's billings operations processes.

Main Responsibilities:

· Create invoices and credit memos to customer accounts

· Assist customers with billing questions and resolve billing issues

· Process product returns and issue credits for cancellation

· Research and respond to customer credit card disputes

· Maintain detailed logs of customer interactions

· Answer inbound phone calls and instant messages

· Support Nextiva's ticketing system

· Provide back-up customer support for other positions as needed

· Receive and post incoming payments

· Monitor Accounts Receivable Aging for all overdue accounts

· Process credit applications and set customers up on invoicing

· Communicate with customers with delinquent accounts via email and in person by phone, and attempt to secure payment to settle open accounts

· Work with internal customers in other departments as needed

· Research discrepancies and help to settle disputes

· Record information about the financial status of customers and status of collection efforts

· Order service disconnection (disable) of accounts as necessary

· Determine late fees for delinquent accounts per Company guidelines

· Update customer account information to include change of address, payment information or contact information

· Send customer copies of invoices upon request

· Perform other billing or accounting tasks as assigned

Position Requirements:

· Advanced English (both written and oral)

· Exceptional Excel Skills and general computer literacy

· Basic accounting and bookkeeping background

· Excellent multi-tasking and communication skills;

· Bachelor's degree (students are considered);

· Ability to work both independently and in a team setting with minimal supervision

Will be a great plus:

· Prior experience in Billing or in a customer-facing role;

We Offer:

· Great opportunity to work and build a career in international environment

· Competitive salary;

· Health insurance upon probation;

· Career growth and development opportunities;

· Continuous internal training programs;

· Friendly atmosphere and professional team.

Send your CV and cover letter now and join our amazing team!

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