Customer Support Representative (English-speaking)

About Us:

Growing rapidly, Nextiva is an innovative company providing unparalleled communication products and services to all business sizes and styles across the country. Our cutting-edge technology coupled with our Amazing Service creates mind-blowing communication efficiency for all industry types.

But what makes us stand out? Why work for us? Simple. While we do have a focus on providing the greatest service to our clients and customers, we also believe in maintaining a work environment and a company culture that lets our people truly enjoy what they do and feel cared for.

It is our mission to always stand out (in a good way) in the tech industry.

Key Requirements:

· Proficiency in English -advanced level is a must;

· Ability to grasp technical concepts quickly and explain them to others;

· Strong work ethic and ability to thrive in a fast-paced environment

· Ability to walk customers through troubleshooting process

· Excellent verbal and written communication skills

· Positive attitude.

Bonus Requirements:

· Experience with VoIP

· Business phone experience

· Experience with CRM

· Understanding of TCP/IP

Daily Responsibilities:

· You will be a true problem-solver and will use tech savviness to ensure customer satisfaction and to educate other members of the team.

· Assisting new customers with initial set up of their phone system accounts;

· Accurately answer a variety of technical questions about Nextiva's services;

· Provide each customer an Amazing Service through phone, email and online chat;

· Notate tickets thoroughly and properly in Nextiva's CRM.

We propose to you:

· Competitive salary;

· Employment under Ukrainian legislation;

· Friendly team;

· Comfortable work environment

· English lessons with native speaker

· Career opportunities