Customer Support Manager

  • Компания: G5 Entertainment AB
  • Регион: Харьков
  • Отрасль компании: IT - разработка ПО
  • Рубрика: Телекоммуникации - Связь
  • Владение языками: Английский (выше среднего)
  • Вид занятости: полная занятость

We are looking for a bright and motivated individual, who has an interest in communicating and problem-solving.

 

Position requirements:

 

  • Upper-intermediate/advanced level of English is a must;
  • Good writing skills. Be able to compose easy-to-understand instructions and polite replies to customer complaints in English;
  • Confident PC user. Good knowledge of MS Office;
  • Basic knowledge of HTML, Facebook, Twitter;
  • Excellent communication skills;
  • Be responsible, patient and self-motivated.

 

Additional advantages when applying to the position:

 

  • Education in the field of PR and Communication;
  • Experience in casual gaming.

 

Responsibilities:

 

  • Delivering support to customers by providing information in response to inquiries via helpdesk;
  • Monitoring customer complaints and store reviews. Answering customer complaints at the app stores;
  • Creating FAQs and user guidelines. Posting them to the company's website and helpdesk;
  • Processing customer feedback and escalating issues that require further investigation.

 

What we offer:

 

  • Cozy and roomy office space near Ploschad Vosstaniya metro station;
  • Full-time position, a flexible work schedule;
  • Formal employment, full social package;
  • Job interview-based salary;
  • Friendly team members and open-to-everyone working environment;
  • English language courses;
  • Gym and fitness classes for the employee.

 

Please send us your CV in English at and we will get back to you.

 

Should your experience and qualifications meet the requirements of the job opening, you can expect a call from our Hiring Department within 14 days. If you do not hear from us within the said time, we may not be able to offer you a job opportunity right now. However, we will keep your resume on file and contact you as soon as the opportunity arises.We are looking for a bright and motivated individual, who has an interest in communicating and problem-solving.

 

 

Особенности вакансии

Уровень

  • Middle/Специалист

Вид занятости

  • Полная занятость

Знание языка

  • Английский язык

Отправка резюме на вакансию

Форматы файлов: doc, docx, rtf, txt, odt, pdf (2 Mб максимум)

Авторизируйтесь, чтобы использовать резюме из вашего аккаунта

Войти
Забыли пароль?
Нет регистрации на портале robota.ua?
Зарегистрироваться

Перед отправкой резюме нужно ответить на некоторые вопросы работодателя:

Владение иностранными языками

Какой уровень выбрать?
Отправить резюме Отменить
Если у вас возникли проблемы при отправке резюме, напишите о них в Службу поддержки robota.ua

Похожие вакансии по профессиям: