Junior Support Engineer

Who we are

Welcome to the new era of business with the messaging and calling platforms our clients ever needed for reaching their business goals!

MMD Smart is an international company that provides best solutions in communications. We cooperate with the largest telecom operators around the world so that people from different countries can call each other or send SMS. We stand behind our mission to help companies Connect. Engage. Smile.

We are expanding every day and looking for ambitious and result-oriented members to join our growing MMDSmart family. Our newest vacancy is a Junior Support Engineer, a person who plays a critical role in managing customer interactions and ensuring that customers have a positive experience with the company.

What you will do:

- Communicate with customers and accept inquiries via Helpdesk & Skype;
- Handle requests from members of other teams;
- Solve tasks by yourself or escalate tasks to other teams and control the process of their implementation: technical specialists, account managers;
- Provide quality service to customers.

You’re a perfect match if you have:

- Upper-Intermediate level of English;

- Knowledge of Russian; 
- You are willing to work night/holiday shifts. Schedule 3/3 - morning (8:00 - 17:00), evening (14:00 - 23:00), and night (23:00 - 8:00) shifts;
- Stress tolerance.

You will absolutely impress us if you have:

- Understanding how SMPP, VoIP, HTTP, IP, and TCP protocols work;
- Basic understanding of the OSI model;
- Basic SQL skills.

What we offer:
- Professional development: we will help your ambitions become a reality;
- Young and friendly working atmosphere with no bureaucracy;
- Flexible working format – remote or hybrid;
- Medical insurance;
- Variety of bonuses: we pay for books you read, effective recommendations (referral bonus) and high results;
- Educational events & courses compensation, English classes with a native speaker;
- Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now!