Account Manager (Fluent English)

Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world’s leading Hardware, Software or SaaS solutions? Don’t miss your chance to become a mediator between our company, a group of our clients and support teams.

Join our team as an Account Manager to provide high-level quality service for famous IT-companies from all over the world. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe.

Excited? Let’s see what it takes.

We are looking for:

• C1+ English (both, written and spoken);

• 1+ years of experience in a similar position;

• Critical thinker and problem-solver;

• Confirmed personal management and organisational skills;

• Punctuality and ability to meet deadlines;

• Prepared to offer solutions and look for alternatives;;

• Understanding of KPIs for Customer Support and Customer Succcess;

• Excellent at organizing and multitasking;

• Proven ability to take responsibility;

• Management experience (from 20 to 40 people).

• Ability to provide tangible results as to the success of the team (retention rates, increase of a client’s budget, improving customer success etc.)

• Working knowledge of macOS and Windows, Microsoft Office, Keynote, ability to present information in concise manner per request. 

• Experience with CRM systems and task management platforms (Intercom / Zendesk / Helpdesk / Freshdesk / Jira / Aircall / Zoom / Google Meets / Asana / customized CRMs and systems).

Would be a plus:

• Knowledge of the 2nd language (German, Spanish, French).

You want to:

• Take part in the new clients' integration;

• Maintain constant communication with support teams and the client;

• Make sure that support processes are built to an appropriate quality level;

• Train support teams and supervisors;

• Proactively mediate and resolve any client concerns etc.

• Monitor service quality;

• Monitor team discipline and ensuring corporate culture within the team;

• Take care of an internal product documentation.

Benefits:

• Competitive monthly rate in USD

• Business hours

• Opportunity to work remotely

• Financial and professional growth

• Paid intensive training and trial period

• Great management with no bureaucracy

• SupportYourApp Medical Policy

• Coffee, tea, seasonal fruit, and vegetables

• Various sports events and team buildings

• Partial compensation for SportLife membership

• Corporate Library

• Occasional business trips

We are:

SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com