Data Scientist/ML Developer

SupportYourApp is an outsourced customer service company proudly established and operating in Kyiv, Ukraine. We have a decade of expertise in delivering an excellent 24/7/365 third party customer service in 31 languages to more than 100 different businesses all around the world.

Our support specialists are dealing with various inquiries from the end users in a timely and efficient manner by covering all possible channels of communication that can be easily integrated in our in-house built QCRM system upon our clients’ wish.

Now our next big challenge is to increase productivity with the help of AI. We want to make decisions faster while making less errors. Would you like to take part in it?

Let’s see what it takes:

Requirements: 

2+ years of commercial experience in Machine Learning (NLP);
Experience with Python, OOP, Rest API (Flask, Celery), Docker;
Experience with scikit-learn and any of Keras / Tensorflow / PyTorch.
Knowledge of NLP tools and libraries such as NLTK, Spacy, scikit-learn,
Experience with transformers (usage, re-training, fine tuning), Seq2Seq;
Deep understanding of theoretical concepts of language modelling, Named Entity Recognition, text classification, clustering, topic modelling, embedding, ML metrics;

Responsibilities:

Technology updates check;
ML models performance check ;
ML development sprint planning;
Model deployment;
Models Comparation and Data Analytics Reports;
Replacement of SSL certificates on AWS instances;
Data Analytics and Preparation;
Task Approaches and Technologies Research;
Dataset, Tokenizer, Classifier, Metrics, Models Implementation;
Model Training & Analytics;
Model Deployment with Flask/Django Rest API;
Implementation of technical papers.

We offer:

Lots of interesting work;
Work remotely or in our art-office in Kyiv;
Professional growth is guaranteed;
Convenient business hours;
Adequate and friendly management;
SportLife partnership program;
Medical compensation;
Coffee, tea, fruit, all of this stuff :)