Customer Care Specialist

Gorgany is a Ukrainian retail + e-commerce company founded in Lviv in 2005. We are leading in the segment of tourist equipment on the Ukrainian market. Now we are launching our online + offline store in Romania and we are looking for a Customer Care Specialist for our online store.

Our goal is to make everyone who visits our site feel like they are in a real store. Our managers of the customer care department are fruitfully working on this. They know how to choose outdoor equipment for a lot of occasions in life, because they are experts in this.

Role of Customer Care Specialist

• Friendly and expert customer consultation on the selection of tourist clothes and equipment
• Answers incoming calls / emails / messages from customers
• Accompanies the client after placing the order or consultation request
• Assists customers with solving request / problems
• Work in the team of the customer care department (participates in meetings, reports on plans and results, exchanges knowledge about technological innovations in tourist clothing and equipment)
• Stays up to date on new products and services to be able to provide accurate, thorough information to clients
• Carefully works with CRM
• Suggests ideas and actions to improve customer service
• Interacts with other departments

Main requirements:

• Knowledge of languages: Romanian — native speaker; English — B1
• Knowledge tourist equipment and experience in hiking / alpinism / mountaineering
• Good communication skills (both oral and written)
• Works well independently and as part of a team
• The ability to listen to the client and the inner desire to help him
• Has a positive and professional work attitude
• Strong interpersonal skills and proactive life position
• Confident PC user

Knowledge and skills that will be an additional advantage:

• Knowledge of the Ukrainian on a basic level
• Knowledge of sales techniques and experience working with clients

Our culture

We create an environment where people are inspired and encouraged to be free, authentic and happy. We strive to attract people who share our values and for whom our environment will be nurturing. We have freedom of ideas, their implementation, quick solutions and implementations, partnership relations with the founders. We inspire to travel, fill life with meaning in a free world and in harmony with nature

About Gorgany:

• We are developers of our own e-commerce product leading in the Ukrainian market of tourist equipment.
• We are exclusive representatives of such world brands as: Osprey, Salewa, Dynafit and others.
• We manufacture of the best Ukrainian brand equipment for travelers — Turbat
• We are building a network of Gorgany specialized stores which provides expert recommendations on the selection of tourist equipment
• We create social projects that develop outdoor culture

What to expect from us?

• Proactive and energetic Gorgany team, the opportunity to work in an environment of talented and open-minded people from outdoor
• Ambitious challenges and creation of the strongest player on the market
• An opportunity to combine work and passion for traveling and active recreation.
• Remote full-time job and a floating schedule (19-21 full working days per month — 5 working days / 3 non working days)
• Market salary (salary consist of main part + bonuses based on results

Online store schedule:

• Mon-Sat: 10:00-20:00
• Sun: 12:00-18:00

Our recruitment process for this role:

• We are waiting for your CV — Отправить резюме
• Short test task
• Online interview with the Head of the Business Romania + Customer Support Leader
• Final interbiew with co-founder
• Job offer and invitation to our team