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Customer support specialist

Тімак Агро Україна
АПК (Агропромышленный комплекс)

    Timac Agro International (http://www.timacagro.com), subsidiary of the Roullier Group, is an expert in plant and animal nutrition. Now present in over 42 countries throughout the world, Timac Agro manufactures and commercializes fertilizers and nutritional specialties for crops and animals.


    It is a key player in the international agribusiness market and has an opportunity for you to work on the growth of existing markets and develop new markets with high potential. We are now looking for a Customer support specialist to further develop and sustain our business activity in Ukraine.


    Directly reporting to the CFO your main responsibilities are:

    • Improve customer service experience and facilitate organic growth;
    • Take ownership of customers' issues and follow problems through to resolution;
    • Develop service procedures, policies and standards;
    • Issuing sales orders from SAP and sending them to customers,
    • Posting of AR invoices in SAP;
    • Ensure that all transactions are compliant with Company's policies: control of credit terms, pricing, payments;
    • Control of documents for all sales transactions (contracts, annexes, orders from customers, SO from SAP, AR, etc.);
    • Dealing with internal queries about payments, analysis of customers' profiles, ensuring customers pay on time;
    • Providing ad-hoc reporting requested by management
    • Collaboration with all departments & offices of the Company;
    • Other duties as required by business needs or as assigned


    Main requirements:

    • University Degree (Finance/ Economics);
    • 3 + years as Customer Service Specialist, Credit control;
    • Advanced PC user (advanced Excel: pivot tables, formulas, diagrams, SAP);
    • Working knowledge of English - minimum level of upper-intermediate mandatory;
    • Attentive to details, accurate, able to work with a huge volume of information;
    • Analytical mind, self-organized, result-oriented and initiative person;
    • Good communication and persuasion skills.


    The Company offers:

    • A challenging job in a multinational environment;
    • Professional development opportunities;
    • Competitive salary and attractive compensation package;
    • Medical insurance after probation period;
    • French courses


    If this Job opportunity is interesting for you, do not hesitate to send us your CV