Customer Success Manager

PRNEWS.IO is a content marketing platform that connects brands with news outlets worldwide. Founded in Eastern Europe, the company helps global brands get media coverage and rewards news publishers.

At PRNEWS.IO, we believe that stories are the most effective way for brands to communicate with people. And we want to change the familiar landscape. That's why we need a great team to make it happen.

You can get an impression of us by reading the following articles:

• E-Resident creates an alternative to expensive PR agencies in Estonia with a content marketing platform

• PRNEWS: Expensive PR agencies are a thing of the past

• Ukrainian e-Resident Alexander is revolutionizing the sponsored content distribution

Sales team

The sales team is responsible for brands using the PRNEWS.IO platform and for recruiting new brands.

We build our sales team to quickly scale our client base and identify new revenue opportunities within existing clients.

Our clients are diverse and range from startups to international companies, but they all rely on PRNEWS.IO to implement our sponsored content distribution mechanism.

Now we are looking for a Customer Success Manager to join our team on a permanent basis. You’ll be responsible for the success of the existing customers, building trusted and long-term relations with them. This position is essential for the Team’s success as you influence the customer's lifetime value within the system.

The Customer Success Manager reports to the Head of Sales and plays a key role in driving sales growth. You will be the person in charge of the base of the existing customers and manage their growth and successful performance of their campaigns, satisfaction level and increase of the revenue. You’ll be in constant touch with a variety of new customers from the World’s most recognized companies, successful and inspiring entrepreneurs and people who make decisions about advertising budgets to help them with the best decisions.

Requirements:

• - fluent written and spoken English;
• - extensive experience in B2B sales and customer support;
• - successful practical use of sales techniques;
• - commitment to results;
• - respect for deadlines;
• - strong sense of responsibility.

Also:

• You have a knack for Excel or Google Sheets, knowing formulas and regular expressions.
• You have experience using applications like Crunchbase, Linkedin Sales Nav, Hunter, Snov.io.
• You have experience selling ads on news sites.
• You have an understanding of the digital advertising marketplace.

Responsibilities:

• working with incoming customers’ inquiries;
• engaging customers into recurrent deals;
• increasing average order value;
• customer retention activities;
• orders support and successful execution.

At PRNEWS.IO, we value team members who are passionate and committed to what we create here. We believe that there is no such thing as a "perfect" candidate, and we want to encourage applications even if all the requirements listed are not met. If you truly want to be a team member, learn and grow, we look forward to considering your application! Just record a short smartphone video of yourself and attach it to your resume.