Technical Support / QA Engineer

The technical support (implementation manager) is responsible for the technical boarding of merchants to payment platform and for providing technical support to existing merchants. He or she coordinates the integration of merchants into Processing Platform (APIs connectivity). The implementation manager configures front and Back office systems to ensure merchants have access to selected products and services. The implementation manager has broad e-payment and service knowledge.

The position

The Implementation Manager role requires solid communication and organizational skills. The implementation manager works together with partners from numerous internal departments (Sales, Product Management, IT etc.) to ensure merchant requirements are fulfilled.

During the technical integration, the implementation manager must be able to understand the merchant-specific needs and business model, advise them on best practices and translate the merchant's requirements into the correct technical setup. The maintenance of existing accounts involves consultancy on various integration/processing matters, as well as troubleshooting of operational issues.

Tasks 

Integration of new merchants/ new accounts for existing merchants

Technical support for existing merchant accounts

Work together with various internal stakeholders to resolve merchant enquiries

Critical Competencies

Strong intellectual capabilities: capable to absorb large amount of information

Commercial mind set: able to relate project delivery to revenue targets

Relevant technical capabilities

Understandingof Software Development LC, Software Testing LC, Defect LC

Experience in testing web-based applications

Excellent reporting, verbal and presentation skills.

Role requirements

Precision and strong analytical skills

Experience in managing customer relations (internal/external)

English - Intermediate level

Excellent communication skills

Affinity with e-commerce / payment industry

Previous experience in the ecommerce payment industry is preferred