Support Manager

Requirements:

• Good problem solving skills and business communication techniques
• Excellent knowledge of English (written and spoken)
• Understanding of Internet basics and strong computer skills
• Extremely proactive, organized, responsible
• Ability to work well in a team / multiple teams
• Ability to work according to flexible schedule
• Positive and enthusiastic

As a plus:

• International work experience
• Professional experience on a relevant position (Customer Support in IT sphere, Account manager, Pre-Sales manager)
• Understanding of the online or offline advertising market
• Knowledge of Google Ads, Microsoft Ads, Facebook Ads, Microsoft Excel Formulas, Email Marketing software.
• Analytical skills

Duties:

• provide excellent customer assistance through live chat, e-mail correspondence, ticket system and phone calls in timely and accurate manner;
• immediately react to customers' inquiries and decrease the response time to minimum;
• solve business and technical issues (in collaboration with technical team);
• process and forward requests from B2B clients to corresponding department representatives;
• contribute to team efforts to improve and maintain the efficiency of assistance on a high level;
• develop and expand product knowledge and be aware of recent market trends;
• create and maintain the relevance of user documentation including how-to guides, user manuals, instructions and FAQs;
• be engaged into continuous self-education and cross-learning.

Customer Support Specialist contributes to keeping all Adtelligent customers and partners happy and satisfied and brings a positive representation of the company into the forefront to promote Adtelligent as a brand.

Customer Support Specialist communicates with customers and delivers precise and relevant information about company's products, helps with adjustments and service optimization.