Customer support manager with Advanced English

What are you going to do?

• Interact with users through live chat and tickets (calls will be added in the future, so it’s important to have good spoken English as well);
• Guide users through our website to help them get the most of it, proactively offer solutions to enhance their experience;
• Investigate user cases using CRM and action logs;
• Cooperate with colleagues from other departments and escalate complex issues.

You are a perfect match if you:

• Have excellent communication skills;
• Have an advanced level of spoken and written English;
• Have a personal computer, and stable Internet;
• Know what makes an exceptional customer experience!

It will be a great advantage if you:

• Have experience working with native speakers or participated in international programs like Work & Travel;
• Have experience in Customer Success, Support or Sales.

What we offer:

• Shift working schedule. 8 hour shifts, including night shifts; 
• Nice office near Libydska metro station or remote;
• Competitive compensation always paid on time;
• Professional development, internal and external trainings;
• Work in a strong team with commercially successful products;
• Social package (insurance, paid vacation);
• We encourage our employees to achieve success on an ongoing basis (bonuses, gifts, corporate parties)!