Customer support manager with Advanced English
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5 дней назад
Бонусы / премии
What are you going to do?
- Interact with users through live chat and tickets (calls will be added in the future, so it’s important to have good spoken English as well);
- Guide users through our website to help them get the most of it, proactively offer solutions to enhance their experience;
- Investigate user cases using CRM and action logs;
- Cooperate with colleagues from other departments and escalate complex issues.
You are a perfect match if you:
- Have excellent communication skills;
- Have an advanced level of spoken and written English;
- Have a personal computer, and stable Internet;
- Know what makes an exceptional customer experience!
It will be a great advantage if you:
- Have experience working with native speakers or participated in international programs like Work & Travel;
- Have experience in Customer Success, Support or Sales.
What we offer:
- Shift working schedule. 8 hour shifts, including night shifts;
- Nice office near Libydska metro station or remote;
- Competitive compensation always paid on time;
- Professional development, internal and external trainings;
- Work in a strong team with commercially successful products;
- Social package (insurance, paid vacation);
- We encourage our employees to achieve success on an ongoing basis (bonuses, gifts, corporate parties)!