E-Commerce Operations Manager

Lacoste Ukraine and Superstep Ukraine are looking for an E-commerce Operations Specialist  to help us deliver a world-class online shopping experience for our customers in Ukraine. Our ideal candidate will understand our brand position and be responsible for defining, executing and evangelizing the e-commerce channel to drive the future growth of the e-commerce business.

Succesfull canditate should have:

·  High standard of written and spoken English

·  Experience of digital management is must

·  Proven experience in an E-commerce role with exposure to operational element

·  Experience in a fast paced sales environment driving performance to reach targets with a focus on conversion

·  Significant experience in servicing customer queries in both an online environment

·  Understanding of E-commerce fulfillment process and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction

·  Experience of E-commerce merchandising best practice, with an understanding of user behavior

·  Good understanding of Mobile, Analytics, SEO, Tagging, Performance and Accessibility

·  Ability to effectively collaborate colleagues and communicate with senior management

·  Strong negotiation and communication skills

·  Experience of 1C stock management and financial procedures

·  Experience with Google Analytics, UX or Adobe

·  Experience in fashion retail industry or FMCG is preferred

Requirements

·  Develop a department-wide online marketing strategy

·  Develop content strategy aligned with short-term and long-term KPIs.

·  Collaborate with marketing and IT teams to plan and develop site content, style and layout.

·  Collaborate with IT department to establish site analytics

·  Lead development of tailored marketing campaigns by collaborating PR and Marketing team

·  Identify and reaches out to potential affiliates

·  Research and formulate ways to optimize user experience

·  Use data to create strategic plan

·  Create and publish engaging content for blog/website.

·  Optimize content according to SEO.

·  Manage all 3rd party vendor relationships for e-commerce marketing: including Paid Search, Retargeting & Prospecting, Email Marketing and Affiliate marketing

·  Edit and proofread site content

·  Provide reporting and analytics on performance of content

·  Develop an editorial calendar and ensure content team is on board

·  Stay up to date with new trends and developments and generate ideas to draw audience's attention

·  Maintain files of all content

·  Stay up to date on competitor content and benchmarking

·  Ensure legal compliance (e.g. copyright and data protection)

Company offers:

• Outstanding environment of fashion luxurious retail
• Cooperaton with the cross teams abroad
• Official employment and social package
• Quaterly bonus system and various compensations according to the performance

Please, send your CV in English language.