Customer Care Manager (online casino)
Our company is looking for a Customer Care Manager
We take pride in our two leading brands, each with a long history in the industry: one has been successfully operating for 12 years, while the other for5 years. We also have plans to launch two more brands in the near future. Our experience and unique approach to work make us leaders in the world of gambling.With two international offices, we have a global presence and the opportunity to interact with various cultures and markets. We are a new company, bringing together experts with unique knowledge and experience, and we are committed to further growth and success.
Responsibilities:
- Processing incoming user requests (chat rooms, letters, instant messengers);
- Work with payments;
- Develop and maintain strong relationships with our customers;
- Effectively solve customers' inquiries, providing relevant information;
- Carrying out KYC.
Requirements:
- Experience with CRM (LiveChat, Helpdesk etc.);
- Experience as a Customer Support agent (preferably in gambling) for at least 1 year;
- Good knowledge of English (sufficient for correspondence);
- Customer-oriented thinking;
- Stress resistance.
Our Benefits:
- Working with gambling industry experts;
- Competitive salary in $, package of benefits;
- The work is completely remote;
- Opportunity to work in an international and multinational environment;
- Professional training and development;
- Opportunity to work in a team of professionals;
- Annual leave 21 days;
- Paid sick leave.
For the convenience of communication, you can write toTelegram — @iGamingHRR
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