Communications specialist

Doctor ELEKS is looking for Communications Specialist in our Ternopil location

RESPONSIBILITIES

• Act as a single point of contact for phone calls and emails from staff regarding Doctor ELEKS issues and queries
• Receive, log in and manage calls from internal staff via telephone and email
• Ensure that service requests and incidents are recorded appropriately
• Ensure that all submitted service requests are processed
• Communicate service requests that require other groups to be involved
• Escalate service requests as required to ensure completion within SLA targets
• Provide 1st line support - troubleshooting of Doctor ELEKS related problems from in-house software to hardware, Laptops, PCs and Printers
• Troubleshoot basic network issues such as lost network connection
• Escalate unresolved incidents and requests to the 2nd line support team
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• Provide basic in-house training in Jira and Confluence
• Provide stats for the weekly Service Desk report on request trends
• Publish support documentation to assist staff with requests for information and provide staff training if required
• Create user accounts, reset passwords, create groups etc

REQUIREMENTS

• Working experience in call-center

WHAT WILL YOU GET WITH DOCTOR ELEKS

• Above average compensation and competitive Social package
• Close cooperation with a customer
• Challenging tasks
• Competence development
• Ability to influence project technologies
• Team of professionals
• Dynamic environment with low level of bureaucracy

ABOUT DOCTOR ELEKS

Doctor ELEKS is a smart medical information system that allows healthcare organisations to deliver improved patient care at a lowered cost by automating and streamlining complex operating processes and clinical data management practices

Mission of the product is:

Accelerating quality and value of health care service delivery.