Customer service specialist (with HR knowledge)
About Us
YBS International is regional Employer of Record company. We help our clients to expand their business to Europe and Central Asia, manage all the legal and administrative processes on immigration, employment, and payroll matters helping them to focus on their primary activities.
We are looking for a self-motivated, proactive, and solution-oriented professional. This is an excellent opportunity to be part of a dynamic organization and contribute to our commitment to excellence.
Key Responsibilities
- Prepare employment contracts, annexes, personnel files, different types of HR related agreements and other documentation
- Prepare data for payroll
- Handle ongoing queries from employees and customers
- Work closely with our customers, service providers, and deliver both local and international HR/Payroll solutions
- Ensure project deliverables are prepared on time and of the highest quality
- Prepare, verify international payroll calculations and HR documents ensuring correctness and compliance (with support of external providers)
- Prepare, reconcile, control invoices and payments
- Maintain and keep up-to-date our country knowledge base
- Provide immigration support (occasionally)
- Perform other ad-hoc tasks
Required Skills and Experience
- At least 3 years of practical experience with HR documentation, including the drafting of employment agreements, annexes, and other HR documents
- Good knowledge of labour legislation in Ukraine
- Experienced user of MS Office (Excel, Word, Outlook)
- English – Upper-Intermediate or higher
- Proactive mindset, passion for customer satisfaction and operational excellence
- Excellent written and verbal communication skills
- Ability to prioritize the tasks and manage own workload in order to perform the tasks effectively and in a timely manner
Would be a great advantage
- Practical knowledge of payroll tax legislation
- Experience with obtaining work permits, residence permits, employment-related
- Work in EOR/PEO/staffing/HR consultancy/outsourcing company
We offer a competitive salary and benefits package, along with opportunities for professional growth and development.
Join our team and contribute your expertise to support our growing operations!