Адміністратор IT систем

SUMMARY OF ASSIGNED DUTIES

• Regular maintenance of the Office LAN/WAN (on all premises used by the Office), facilitating stable operation of the active network devices of any type (hubs, switches, routers, firewalls) and cable system.
• Communicates with host technical services as appropriate on technical issues related to LAN, power circuits and infrastructure support.
• Maintains the regular back-up system in the Office.
• Assists the ICT Unit in Copenhagen in the installation and setup of any backup hardware and software as needed.
• Administration, operation and maintenance of the office workstations, laptops and servers (if any), including both hardware and software.
• End-user support in using the standard software.
• Support and maintenance of peripheral equipment (printers, faxes, multi-functional devices, copiers) upon the request of the Office staff.
• Provides IT assistance and support to the national project in building a sustainable system of comprehensive services on HIV prevention, treatment, care and support for MARPs and PLWH in Ukraine.
• Provides IT assistance and support to the national project in the area of data processing, including its piloting, testing and post implementation as follows: Data access, storage, transfer, security and respective backup, and maintenance.
• Development of the technical documentation (requirements, regulations; installation/set up and operational manual(s) development, user manual development).
• Liaising with project developers for upgrade/correction/amendments.
• Support to deployment of the project in new location as appropriate.
• Providing ad hoc training/briefing in IT related areas of the project to the relevant staff as required.
• Acts as a main technical focal point with the telephony and Internet provider(s), implementing any technical activities/adjustments recommended by Internet Service Providers, monitoring tariffs policy and recommending optimal rates to the Office management.
• Provides other on-site technical activities, requested by the ICT unit in Copenhagen, that may require physical intervention into the hardware.
• Acts as a main technical focal point for the corporate global network infrastructure support, monitoring hardware status, addressing any related technical issues to the relevant staff of the ICT Unit in Copenhagen, implementing any technical activities/adjustments requested by the ICT and performing any other actions necessary to keep VPN link up and running the maximum possible time.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary school education or equivalent.

Desirable: Relevant higher education.

Experience 

Essential: At least 4 years' experience in Information Technology support, experience in user support and training in a large, networked PC based environment, with strong knowledge of service desk/call center systems, incident and problem handling and escalation; good knowledge of phone handling techniques and in dealing with difficult customers in a service delivery role and/or a multicultural environment. Hands on experience with conference support systems including various Audio / Video components.

Desirable: Experience in use of Siebel and WHO rules and regulations, procedures and practices, and developed applications.

Use of Language 

Skills Essential: an expert knowledge of English and intermediate knowledge of Ukrainian.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at USD 19,032 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.