Service Delivery Manager

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. 
 
 More information about Tetra Pak is available at our website.

We are looking for a Service Delivery Manager that will be the pivotal for Tetra Pak services by leading a team of professionals within Customer Service Operations.
 
 
 Are you passionate about leading a Service team, and engaging and developing others? Would you like to be pivotal for Tetra Pak services by leading a team of professionals within Customer Service Operations that share a passion for delivering technical support to Tetra Pak Customers?
  
 The position is permanent and based in Kiev, Ukraine with expected traveling up to 40% of your working time. 
  
 Customer Service Operations East Europe is delivering Maintenance, Upgrades, Installation and Issue resolution to our customer. We stand for quality and performance, and with a growing business we constantly are developing our capabilities and operations to stay attractive and professional to our customers.
  

As a Service Delivery Manager, you will be responsible for:
 

 •Managing a part of the Service organization
 •Leading Service Engineers competence development, in collaboration with training function to ensure the resource readiness for all current and future activities.
 •Ensuring that Tetra Pak provides our customers with a high quality of services, and that all issues are dealt with in the most effective way both for the customer and Tetra Pak
 •Developing key field personnel
 •Leading, development and managing the field force according to the OHS Regulations, Global HR Processes and Company Policies.
 •Leading the supervision of all planned activities, to ensure they are executed to a high standard and in line with agreed procedures.
 •Driving optimal utilization and readiness/responsiveness of its team, in collaboration with other technical functions. Securing maintenance work profitability according to targets.
 •Driving adoption and use of digitalization and apps
 •Leading issue resolution (management and escalation) to ensure timely quality resolution to the satisfaction of the customer.
 
 This position provides a strong foundation in working closely with customers, the Customer Service Operations Director, the Resource Planner and Account Managers, and will provide continuing career opportunities within the Company.
 
 We believe you have:
 

 •Technical/engineering education and a solid working experience of service business and products and are truly Customer oriented
 •Excellent communication skills and the ability to create and maintain relationships
 •A good command of English and Ukrainian both written and spoken is required
 •You are a leader with a positive and inspiring approach, motivating and coaching is something you enjoy
 •You are a self-driven, highly motivated person with a will to lead and taking ownership for your team
 •You are used to work in a high paced environment and can structure your work efficiently to deliver accurate and timely results
 

We Offer You
 

 •A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
 •A culture that pioneers a spirit of innovation where our industry experts drive visible results
 •An equal opportunity employment experience that values diversity and inclusion
 •Market competitive compensation and benefits with flexible working arrangements
 
 Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.&;nbsp;
 This job posting expires on 20 March 2024.
If you have any questions about your application, please contact Anita Jarecsni at  Отправить резюме .