VoIP Team Lead

Requirements:

• At least 1 year of managing a team of 4+ people;
• Strong leadership and communication skills;
• Flexible mindset, business goals orientation;
• Ability to effectively organize the process in stressful situations;
• At least 3 years of background working with Asterisk: Dial-Plan coding; AMI/ARI integration;
• Advanced knowledge of the SIP, RTP/SRTP, STUN, ICE, and WebRTC protocols;
• Understanding of the SIP protocol, purpose, and sequence of packets, and ability to debug it;
• Querying MySQL database;
• Good experience working with Linux systems (CentOS/Debian);
• Understanding of network features, such as NAT & Firewalls.

Will be plus:

• 
  ?Experience with Bash/Python/PHP/Perl scripting;
• Experience in creating reports for contact center analytics;
• Experience with Enterprise solutions for contact centers (UCCE/UCCX/Genesys etc.).

Responsibilities:?

• Development, support, and maintenance of the VoIP infrastructure;
• Planning and expansion of VoIP infrastructure;
• Ensuring stable operation of VoIP infrastructure and other systems(CRM, etc);
• Ensuring the timely and successful delivery of relevant projects;
• Leading and motivating VoIP team;
• Set and monitor the team’s goal;
• Removing impediments;
• Ensuring that the Team adheres to the company’s practices, rules, and procedures;
• Solution and prevention of malfunctions in IP telephony. 

Our benefits to you:

• An exciting and challenging job in a fast-growing product ecosystem, the opportunity to be part of a multicultural team of top professionals in Development, Engineering and Architecture, Management, Operations, Marketing, etc.;
• Great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
• Beautiful offices in Kyiv, Warsaw, Limassol, Almaty, Yerevan — work with comfort and enjoy the opportunity to build a network of connections with IT professionals day by day;
• Laptop & all necessary equipment for work according to the ecosystem standards;
• Paid vacations, personal events days, days off;
• Paid sick leave;
• Medical insurance;
• Referral program — enjoy cooperation with your colleagues and get a bonus
  Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;
• Free internal English courses;
• Free Yoga classes;
• Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, PIN-UP talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc.;
• Company events, team buildings