Customer Success Manager

Our client is building a leapfrog proptech platform driven by artificial intelligence (AI) — that is integrating homeowners, service providers, realtors, and property inspectors to fundamentally change how we manage, maintain, and upgrade our home.

Starting with a best-in-class home maintenance product that won TechCrunch Top Pick in AI/ ML 2019 — our client is pioneering digitization & AI in the $16T residential property market, the largest asset class in the US.

Now we are looking for a Customer Success Manager with a big heart, keen attention to detail, and a love for problem-solving. In this role, you will bring every customer request (small or large) to a successful close — and you will deliver a delightful, brand-affirming experience to every homeowner and service provider.

Responsibilities:

• You will work on Gryffindor, our near-automatic, GUI-based customer success platform, and manage our maintenance tasks — from inception to payment.
• You will define and maintain service delivery quality and standards through timely interventions. You will show top-class organizational skills as you work with our service provider team.
• You will educate and regularly communicate with homeowners and service providers on different product features and utilities.
• You will learn from the field and then help create a repeatable playbook that we can efficiently use to scale.
• As the advocate of platform happiness, you will be the best example of empathy and thoughtfulness in the company.
• You will communicate in written English via chat, and on regular calls with our internal team daily.
• You will also write emails weekly to the team about your learnings, wins, and goals each week.

Requirements:

• Experience as a Customer Support Manager, Sales Associate or similar role will be a plus. You will still serve people, our AI-driven tech will scale you so that you can do more.
• Perfect problem-solving skills and a huge desire to delight customers.
• Keen attention to detail, and a love for problem-solving.
• Excellent communication and interpersonal skills, with fluency in written and spoken English.
• Willingness to work with the next time: 15:00 — 24:00 Kyiv time, Monday — Friday.
• Strong strategic thinking and analytical skills.
• Ability to prioritize and multitask effectively.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and handle sensitive information.
• Bachelor’s degree in marketing, business, or a related field preferred.
• A learning mindset and willingness to build deep expertise in a particular discipline.
• A relentless desire to make a difference, a genuine love for community and people.
• A true drive to work on a vision that is bigger than ourselves.
• Previous experience working in the US schedule (EST time zone) would be a big plus

We offer:

• Full remote job.
• Competitive compensation, based on experience.
• Paid vacations and sick-leaves.
• One of those rare opportunities where you can truly «leave a dent in the universe».
• Free English classes.
• An open, transparent and fun work culture.
• Career and professional growth.
• Modern and comfortable office very close to the subway.

If you are a learning machine who finds motivation in solving hard problems and delighting customers then this role is for you. We don’t care about where you worked before or where you went to school. If you are interested in joining a dynamic team, we encourage you to apply for this exciting opportunity.