After-Hours Dispatch

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for an After-Hours Dispatch for our third-party logistics company.

A few words about the client: they are a third-party logistics provider (3PL) based in Newport, Kentucky. They specialize in FTL freight - particularly refrigerated and frozen food, over-dimensional freight, multi-pick and multi-drop shipments, and fresh produce.

ESSENTIAL FUNCTIONS

• Oversee After-Hour customer communication
• Develop carrier relationships to support our customers effectively
• Send and Receive Rate Confirmations
• Give timely and competitive expedited spot quotations after-hours
• Build tenders as they come over after-hours promptly and efficiently
• Manage AH load postings, coordinate inbound and outbound calling to carriers
• Send BOL and ETA to Truckload Account Managers and Managed Account Managers
• Cover all urgent freight that is critical after-hours and assist with overflow/PTO-challenged shipments
• Utilize carrier analytics and other internal resources to make informed buying decisions
• Maintain and grow relationships with carrier accounts, including conducting account reviews and identifying opportunities for additional collaboration
• Resolve problems, including identifying issues, thinking critically to determine the best course of action, and implementing solutions
• Observe our bandwidth AH, make suggestions on continuous improvement for customer/carrier support AH
• Contact with carriers to determine availability and negotiate transportation rates
• Provide consistent and exceptional service levels to contracted carriers and internal customers
• Understand the technology platform and drive automation
• Leverage technology to secure carriers for customer shipments
• Study and understand market trends and seasonality
• Provide tracking and tracing information throughout the life of the order as required by the customer through communication with the carrier

Working conditions:

• Remote eligibility
• Shifts would be as follows (Ukraine working hours)

1st person would work:

Wednesday: 02:00–06:00 

Thursday: 02:00–14:00

Friday: 02:00–14:00

Saturday: 02:00–14:00

2nd person:
Sunday: 02:00–14:00

Monday: 02:00–14:00

Tuesday: 02:00–14:00

Wednesday: 02:00–06:00

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team

Job requirements

• 1+ years of experience in logistics
• Strong ability to persuade, motivate, negotiate, and influence others
• Ability to thrive under deadlines and work in a team environment while also delivering independent results
• Excellent communication skills, verbal and written
• Driven, enthusiastic, and highly motivated
• Ability to build strong relationships
• Strong organization skills, prioritization skills, and working with a sense of urgency.
• High attention to detail and ability to multitask
• Exceptional customer service skills
• Proven problem-solving and analytical skills
• Experience with transportation management systems, Microsoft Office, especially Excel and Outlook, as well as the ability and willingness to learn new software
• Speak and write in English fluently