Спеціаліст технічної підтримки (L1)

Work schedule: 16:00-01:00

Key Responsibilities:
-Serve as the primary point of contact for all support queries related to the Creatio CRM system.
-Respond to incoming support tickets, calls and messages, diagnosing and resolving technical issues, or escalating to the appropriate team as needed.
-Assist users with system navigation, configuration, and troubleshooting.
-Collaborate with internal teams and third-party vendors to resolve complex technical problems.
-Perform system configurations, user management, and access control within the Creatio CRM platform.
-Provide training and guidance to end-users on system functionality and best practices.
-Document support activities, solutions, and procedures related to the Creatio CRM system.

Qualifications and Skills:
-Proven experience in providing technical support for CRM systems.
-Strong understanding of CRM concepts and processes.
-Understanding of database architecture and data integrity concepts.
-Familiarity with basic SQL queries
-Excellent problem-solving and analytical skills.
-Effective communication skills, with the ability to convey technical concepts to non-technical users.
-Ability to prioritize tasks and work efficiently in a fast-paced environment.

Preferred Qualifications:
-Experience with other CRM systems (e.g., Salesforce, Microsoft Dynamics) is a plus.
-Certifications in CRM technologies or related fields are advantageous.

We at Banza now have:
-Decent and stable reward;
-Remote work;
-Social/charity events;
-English courses;
-Special training programs from Banza Academy (trainings and seminars from our best experts);
-You will work in a cool team of strong professionals who have a lot to learn from.

After victory we will return to:
-Flexitime;
-Medical insurance;
-Driving corporate parties at sea and in the mountains.