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Location
Hostomel, Kyiv region
Job description
The Helpdesk Specialist acts as a part of second level support organization within Kuehne + Nagel Contract Logistics functional unit and deals with support aspects of the corporate IT application suite (with main focus on in-house Warehouse Management System) used in over 65 countries across the world.
Your tasks and responsibilities
- Handling, classification and resolving of various Information Systems related incidents and problems, such as: configuration issues, system malfunctions, installation problems, documentation issues, etc. and user requests of various nature, such as configuration issues and requests, request for information, etc.
- Contract Logistics Information Systems solutions support and troubleshooting, remote and on-site.
- User consultancy on processes and key solution with main focus on in-house Warehouse Management System.
- Projects implementation support worldwide
Your skills and experience
- University Degree in Computer Science or equivalent.
- 1+ years of experience in customer support organization and 2+ years business analysis experience with WMS /TMS solutions.
- 1+ years of support and/or business analysis experience with ERP solutions.
- Basic understanding of ERP/MRP/CRM/WMS application design.
- Database and SQL knowledge
- English upper intermediate or higher.
- Result orientation.
- Ability to work under pressure.
- Strong team player
The following competencies will be considered as a plus
- Understanding and experience of ITIL v3 processes.
- Logistics and Supply Chain experience.
- Knowledge of warehouse processes will be considered as a plus.
Good reasons to join
We offer an official employment according to Ukrainian legislation, competitive market salary, quarterly personal performance based bonus, medical insurance, transportation (metro station - office - metro station). As an international organization, our employees are also offered business trips abroad, various trainings and career opportunities.
To get more information about Kuehne+Nagel use links below:
Кристина Кириленко
"Кюне і Нагель" - визнаний світовий лідер в сфері сучасної логістики.
больше 500 сотрудников
с 1994 года на рынке
- Офис возле метро
- Медицинское страхование
- Бонусы и премии
- Регулярный пересмотр зарплаты